FAQ – Frequently Asked Questions

Here you will find a collection of frequently asked questions and answers to help you before, during and after your rental experience.

Yes, it is possible to pay both the rental fee and the security deposit (excess) with a prepaid card.

Yes, it is possible to pay the security deposit (excess) with a prepaid card. Upon signing the contract, the operator will carry out TWO operations: one relating to the “payment” of the rental fee and the other relating to “pre-authorization” for the security deposit (excess).
Upon return of the vehicle, if no damage has been made, the operator will cancel the pre-authorization and attach a copy of the cancellation receipt to the rental agreement.

As soon as a customer returns a car, the operator cancels the security deposit.
It is important to specify that the security deposit is NOT collected by us, but is pre-authorized, therefore no debits or credits are made to the customer’s bank account.
To find out the exact time taken to release the security deposit (excess), please check your credit card account. Once the security deposit has been cancelled, we are unable to carry out further procedures or send reminders to the credit company.

Cash, Credit Cards, Debit Cards, Prepaid Cards, Cash Point Cards (Bancomat), Maestro Circuit.

Cash, Visa, Mastercard, American Express, Debit Cards, Prepaid Cards.

“Mini Kasko” insurance is always included in our rental contracts. It reduces the compensation penalty payable by the customer to a maximum of 500 euro. Sole liability applies only to: glass (windshield, windows, mirrors); wheels (tyres and rims); locks; interior upholstery; documents; neglect; violation of the highway code.

Unlike the “Mini Kasko”, the optional “Full Kasko” Zero Excess Total Protection insurance coverage allows you to limit liability/excess to a maximum of € 150.00, in the exclusive event of lost or damaged keys or incorrect refuelling.

Yes, but only if the licence is written in Roman characters and there is an agreement or convention between your country of origin and Italy.
Please note that in order to better protect those who are NOT part of the European Community, in addition to a driving licence from the country of residence, an International Driving Licence is also required. International Driving Licences are issued by the relevant state authority for motor vehicles in a short time. BOTH driving licences must be presented upon collection of the rental car.

In the event of a breakdown, the customer must immediately notify one of our offices and request roadside assistance themselves by calling the freephone number 800 3428 00, which is active 24 hours a day.
If the breakdown is due to a manufacturing defect in the car, we will assist you in reaching the nearest car rental office where you will be able to pick up a replacement car. However, in the event of negligence or gross negligence, any costs and expenses will be at the sole expense of the customer.

Immediately notify the rental point staff, who will arrange for a duplicate key to be delivered from the central office as soon as possible. The costs and expenses for the delivery and duplication of the key are at the sole expense of the customer. In the case of “Full Kasko” coverage, the cost will amount to the maximum excess (€ 150.00).

Each car rental site has special spaces reserved exclusively for parking our vehicles.
See the location of our parking areas in:
Cagliari Aeroporto Elmas –  Tel. +39 070 240323
Olbia Aeroporto Costa Smeralda – Tel. + 39 0789 69733
Alghero Aeroporto Fertilia  – Tel. + 39 079 935125
For more information, please call the relevant office.

Each site has a “key box” near the counter for customers to return keys autonomously 24 hours a day.

Although it is not mandatory to wash the car before returning it, please note that cars must be returned in adequate sanitary conditions. If waste is found inside the vehicle, an additional cost of € 15.00 will be charged for partial cleaning and € 50.00 will be charged for sanitizing the vehicle.

Yes, for companies that require their workers to travel to Sardinia for business, it is possible to arrange a “delegated credit card”. For more details, please contact the relevant office.
Cagliari Elmas Airport Office +39 070 240323
Alghero Fertilia Airport Office +39 079 935125
Olbia Costa Smeralda Airport Office +39 0789 69733

Yes, for those who wish to purchase a rental as a gift for a birthday, honeymoon, wedding anniversary or any special occasion, it is possible to use their own credit card remotely by arranging a “delegated gift”. For more details, please contact the relevant office.
Cagliari Elmas Airport Office +39 070 240323
Alghero Fertilia Airport Office + 39 079 935125
Olbia Costa Smeralda Airport Office + 39 0789 69733

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